Frequently Asked Questions
Can I wear cooling products under my clothes?
Yes, but we recommend a small layer of fabric, like a light cotton t-shirt, between your skin and our cooling system.
Can I wear cooling products directly on my skin?
Protect your skin from frostbite by wearing a thin layer (like a cotton t-shirt) beneath any cooling vest.
Will Galinand submit my order to my insurance company?
We're sorry - we are currently unable to work with insurance companies.
Do you ship Internationally?
Most of our products are able to be shipped internationally. If you do not live in the US and would like a shipping quote, please contact us and we will prepare a custom quote for you.
Is there a warranty?
Yes. All of our products are guaranteed to come with the manufacturer warranty.
What is your Cancellation Policy?
If you would like to cancel an order, please email or call our customer service team immediately to avoid return shipping fees. Cancellations received before order processing will receive a full refund. Orders canceled after items have shipped or processed will follow our 30 Day Return Policy and will be subject to return shipping costs.
What if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to support@galinand.com and we will work with the manufacturer in getting it fixed. If you item(s) do arrive damaged, the damage must be reported with 48 hours.